1. Introduction
Welcome to ChatAutoDM, an advanced Instagram automation platform designed to help businesses, creators, and entrepreneurs automate their Instagram direct message responses and engagement workflows. These Terms of Service ("Terms") govern your use of our service and constitute a legally binding agreement between you and ChatAutoDM.
By accessing or using ChatAutoDM, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our service.
2. Acceptance of Terms
These Terms become effective when you:
- Create an account with ChatAutoDM
- Access or use any part of our service
- Connect your Instagram account to our platform
- Subscribe to any of our paid plans
You represent that you are at least 18 years old and have the legal capacity to enter into this agreement. If you are using our service on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.
3. Service Description
ChatAutoDM provides the following core services:
Core Features:
- Automated DM Responses: AI-powered automatic replies to Instagram direct messages
- Comment-to-DM Workflows: Automated systems that respond to comments with direct messages
- Lead Collection: Automatic collection and organization of customer contact information
- Analytics & Insights: Detailed reporting on engagement metrics and audience behavior
- Customizable Responses: Tailored messaging that matches your brand voice
- Multi-Account Management: Support for managing multiple Instagram accounts
Our service operates exclusively through Instagram's official Graph API, ensuring compliance with Instagram's terms of service and maintaining the security and integrity of your account.
4. Account Security and Meta API Compliance
ChatAutoDM is built exclusively on Meta's official Instagram Graph API and adheres to all Meta platform policies and guidelines. We take every precaution to ensure the safety and security of your Instagram account.
Our Commitment to Safety:
- Official Meta APIs Only: We use only Meta's authorized Instagram Graph API - no third-party scrapers, bots, or unofficial methods
- Platform Compliance: Our service is fully compliant with Meta's Platform Terms and Developer Policies
- OAuth 2.0 Authentication: Secure, Meta-approved authentication process that never accesses your password
- Rate Limiting: Automatic compliance with Meta's API rate limits to prevent any violations
- Regular Security Audits: Ongoing monitoring and updates to maintain compliance with Meta's evolving requirements
User Responsibility and Disclaimer
PLEASE NOTE: While ChatAutoDM operates exclusively through official Meta APIs and follows all platform guidelines, you acknowledge and agree that:
- Account Actions: You are solely responsible for all actions taken through your Instagram account using our automation service, including the content of automated messages, comments, and interactions
- Meta Policies: You must ensure your use of ChatAutoDM complies with Instagram's Terms of Service, Community Guidelines, and Commerce Policies
- Content Responsibility: You are responsible for the appropriateness, legality, and compliance of all messages, responses, and content you configure in our automation workflows
- Account Bans or Restrictions: ChatAutoDM has no control over actions taken by Meta/Instagram. While such issues are rare when using our compliant system, we cannot be held responsible for any account restrictions that result from policy violations or external factors.
- Business Losses: ChatAutoDM cannot be held responsible for indirect or business-related losses that may arise from the use of our services.
- Policy Violations: If you violate Instagram's policies through the content you create or the manner in which you use our automation features, you bear full responsibility for any consequences
Best Practices for Safe Usage:
To minimize any risks, we recommend:
- Start with conservative automation settings and gradually increase engagement
- Use natural, conversational language in your automated messages
- Respect user privacy and obtain proper consent for data collection
- Regularly review Instagram's Community Guidelines and Terms of Service
- Monitor your automation performance and adjust settings as needed
- Avoid spam-like behavior, excessive messaging, or aggressive automation tactics
- Ensure all automated content complies with advertising and disclosure requirements
From Our End: ChatAutoDM uses only official, Meta-approved APIs and implements all required security measures. Our platform is designed to be safe and compliant. However, the manner in which you use the automation features, the content you create, and your overall Instagram account management remain your responsibility.